Data privacy statement of the Studierendenwerk Koblenz

At this point we explain to you which data we collect, process and use for which purpose when you visit our website ( and use the online service offers of the Studierendenwerk Koblenz including the pages and In particular, you should know how the protection of your personal data is guaranteed.

It is important to know that we only collect, process and use your personal data if you have consented to its use or if there is a legal basis for this.

This data privacy statement regulates the details and can be accessed, saved or printed out by you at any time for your information.

1. Responsible body of the Studierendenwerk Koblenz

Responsible body in the sense of the German data protection laws and the EU-DSGVO is the management of the Studierendenwerk, see imprint:

2. Contact person for data protection

If you have general questions or information about data protection, you can contact us at any time. This also applies to questions about the collection, processing or use of your personal data and to requests for information, correction, blocking or deletion of data.

Internally, our department for human resources and organization is responsible for data protection:

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3. External data security officer

You can also reach our appointed external data security officer at the following address:

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4. Collection, processsing and use of personal data

In some cases, we use external service providers to process your data. These have been carefully selected and commissioned by us, they are bound by our instructions and are regularly checked.

  • if you use the website for information only

It is generally possible to visit our website without providing any personal information. However, you leave behind your IP address and other data that your server transmits automatically, such as:

  • Date and time of access
  • Name and URL of the retrieved file
  • Amount of data transferred
  • Message whether the retrieval was successful
  • Identification data of the browser and operating system used

We use this data to establish a connection, to ensure system security, for technical administration of the network infrastructure and to optimize the internet offer. The data is automatically deleted after seven days. The IP address is only evaluated in the event of attacks on the network infrastructure.

  • if you use our contact form

If you contact us by e-mail or via the contact form, we only use the personal data you provide to process your specific request. Your data will then be deleted unless longer storage is required or permitted by law. Please do not send us any sensitive data (e.g. health data) using the contact form; use other means of communication for this.

  • if you use our online couselling service

The online counselling provided by the Studierendenwerk Koblenz is a free service that can be used largely anonymously. However, your IP address will be transmitted with this use, but only stored for up to 14 days in the event of a technical error (error log). The communication between you and our counsellors is end-to-end encrypted. You can use the public register of processing information of the technical service provider AYGOnet, Bonn, to find out more about data protection when using online counselling service:

When registering, you will be asked to provide your own user name and password to ensure anonymity in order to access the encrypted counselling platform. You are responsible for protecting these login details from unauthorized access. Providing an email address is voluntary. If you enter your e-mail address, you will be informed by an automatically generated e-mail as soon as you have received an answer to your request on our counselling platform. In order to be able to read the content of the answer, however, it is necessary for you to log in to the counselling platform. It is ensured that the counsellors cannot read your e-mail address. Your request will be answered by the counsellors of the Studierendenwerk, who only know your user name and anonymous information about yourself as well as the content of your request.

Our counsellors are bound to secrecy. In the event of a clearly expressed announcement of a suicidal intention or the credible announcement of a criminal offense, however, we are obliged to call the police. All of the information you provide must then be forwarded to the responsible investigative authorities.

The correspondence is encrypted on the database of a secure server and is therefore protected from unauthorized access by third parties. All information in connection with a counselling session will be deleted after ten years.

  • if you use other services

The use of our other services (online shop, online application for housing) requires the provision of personal data.

Possible data is for example

  • Name and surname
  • E-mail address
  • phone number
  • your concern
  • documents you may have submitted

We collect, process and use this data in order to be able to process and answer your request. They serve to implement our legal and contractual obligations, because we usually use them to establish, implement or terminate a legal transaction.

In the online shop you can voluntarily create a customer account with which your data will be saved to facilitate future purchases. When you create an account, the data you provide will be stored revocably. You can always delete all other data, including your user account, in the customer area.

5. Transfer of personal data

We will not pass on personal data without the explicit consent of the person concerned, unless this is permitted or required by law, e.g. if we are obligated by law to release data to law enforcement authorities/courts, public bodies which receive data on the basis of statutory provisions (e.g. social security agencies , tax authorities) or if we engage third parties who are sworn to professional secrecy to protect our interests (e.g. tax consultants, lawyers, auditors).

6. Your rights in terms of data security

You have the following rights towards the Studierendenwerk with regard to the data concerning you:

  • Right to free information
  • Right to Rectification
  • Right to objection of porcessing
  • Right to restiction of processing
  • Right to data portability
  • Right to Erasure

Please note that the deletion can only take place after the tax and commercial retention periods have expired. At your request, however, we will restrict the processing as far as possible until the deadline expires.

If you have given your consent to the processing of your data, you may revoke this consent at any time. Such a revocation only affects the permissibility of processing your data from the time of the revocation.

If the data processing is based on a balancing of interests, a justification as to why we should not process your personal data as we have done is required for the execution of an objection. In the event of a justified objection, we or our external data protection officer will examine the circumstances. We will either stop or adjust the data processing or show you our compelling legitimate grounds for continuing the processing.

Irrespective of these direct rights, you have the right to complain to our external data protection officer at any time. In addition, you have the right to complain to the data protection supervisory authority of the (federal) state in which you are resident or have your permanent place of residence, or - according to the location of the Studierendenwerk Koblenz - to the competent data protection supervisory authority in Rhineland-Palatinate, the State Commissioner for Data Protection and Freedom of Information:

Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit Rheinland-Pfalz
Postfach 30 40
55020 Mainz
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

7. Data protection

We store data exclusively on specially protected servers in Germany. Technical and organisational measures secure our website and other systems against loss, destruction, access, modification or distribution of your data by unauthorised persons.

The website uses the industry standard SSL (Secure Sockets Layer) for encryption in some places. This ensures the confidentiality of your personal information over the Internet.

However, despite regular checks, complete protection against all risks is not possible.

8. Use of cookies

Cookies are small text files that are stored on your computer. They provide us with certain information that we use to make the website as a whole more user-friendly and effective. Cookies cannot execute programs or transfer viruses to your computer.

If you reject the use of cookies, we ask you to change the corresponding settings of your browser. You have the choice of generally rejecting all cookies or only allowing them to be stored after you have given your consent. The rejection of cookies does not restrict the use of our website. For more information, please refer to the instructions of your browser provider.

9. Links to other providers

Our websites may contain links to other providers and links to our social media offerings. We are not responsible for whether these providers or the operators of the social media platform comply with the legal data protection provisions.

10. Possible changes to the privacy policy

A later adjustment of this data protection declaration may be necessary due to a change in our internal processes or due to changes in the law. You will find the respective processing status published under the data protection declaration. We will inform you separately on our website about particularly important changes in connection with data protection.

Status: July 2023